FAQ (Frequently Asked Questions)

1. When I print from the bypass tray, a paper jam occurs. Why is this happening?

One possible cause is the "Bypass Tray Setting Priority" setting. If "Driver / Command" is selected, a jam might occur. Please see the following description and image for more details.


This is the default setting for most models. When this setting is enabled, the bypass paper size and type configured in the MFP will have no effect; the paper size/type settings of a job sent from the PC will always override those of the device. The device will try to print on whatever paper the user has loaded in the bypass tray. If the actual paper does not match the size/type specified by the job, a jam might occur.

The path to this setting on the device is:

User/Tools > Printer Features > System > Bypass Tray Setting Priority > Driver / Command


The device paper size/type settings for the bypass tray are as follows:
User Tools > System > Tray Paper Settings > Paper Type: Bypass tray
User Tools > System > Tray Paper Settings > Printer Bypass paper size

These settings are only used in the following cases:

  1. "Machine Settings" is selected instead of "Driver/Command".
  2. The job is assigned to the bypass tray via Auto Tray Select. (this feature is only available on some models)

If a job does not specify a paper size or type, the settings used will be:
Size: User/Tools > Printer Features > System > Page Size
Type: Plain/Recycled

These settings are only used in the following cases:

2.How do I select the default printer in Windows 7 ?

Click [Start] on your Windows Desktop, then click [Devices and printers].

The [Printers List] is now displayed.

Right-click on the new printer, then point to and click [Set as Default Printer].

Screen appearance may vary depending on your version of Windows OS. Note that the check mark is transferred to your new printer .

Close the [Printers] window.

3.What should I do if a Service Call indicator appears?

Please make a note of any associated code numbers shown on the display and contact our Technical department.

The Service Call indicator looking like a spanner or wrench: shows that an error requiring inspection by service representative has occurred in the device.

If the problem is a sensor malfunction, you may be able to solve it and turn the indicator off using one of the following methods.

Turn the main power of the device off and on again.

If some parts or supplies were replaced recently, try removing them, replacing them again, and then turning the main power of the device on off and on. (If the device is interpreting imperfect parts detection as an error.)

The device might be interpreting extreme changes in temperature as an error. Turn off the main power switch, wait for a few minutes to cool it off, and then turn it on.


If a fax is being sent or received, or printer data is being received, turning the main power of the device off may result in data loss. Ensure that the device is not being used for faxing or printing before you try turning the main power of the device off.

Note that "main power" means the actual, physical power switch.

4. Display the total counter.

To display the total counter, follow these steps:

  1. Press the [User Tools/Counter] key.
  2. Select [Counter], and then press the [OK] key.
  3. To print the counter list, press[Print].
  4. Press the [Start] key.

- A counter list prints out.

5. Displaying the counter for each user
  1. Press the [User Tools/Counter] key.
  2. Select [System Settings], and then press the [OK] key.
  3. Select [Administrator Tools] and then press the [OK] key.
  4. Select [Disp./Print User Counter] and then press the [OK]key.
  5. Press the [Start] key.
  6. Select [Display] and then press the [OK] key.
  7. Select the function you want to display the counter for using and then press the [OK] key.
  8. Press the [OK] key.
  9. Press the [User Tools/Counter] key.